Organises, controls and coordinates the strategic and operational management of buildings and facilities in public and private organizations to ensure the proper and efficient operation of all physical aspects of a facility, to create and sustain safe and productive environments for occupants.
Skill Level 2
Alternative titles include the following:
Building Manager – supervises the hard and soft services of a built structure
ANZSCO Specialisation under this ANZSCO Code:
Shopping Centre Manager
Organises and controls the daily operations of a shopping centre or mall. Responsible for
ensuring satisfaction of all store owners and renters, managing maintenance and facilities to
improve client and public experience.
Occupations and specialisations NOT considered under ANZSCO Facilities Manager:
Property Manager (if primarily supervising the leasing of rental properties on behalf
Construction Project Manager
These occupations are classified elsewhere in ANZSCO or not at the required skill level.
Caveats Caveat 14
Group: 1499 Other Hospitality, Retail and Service Managers
This unit group covers Hospitality, Retail and Service Managers not elsewhere classified.
It includes Boarding Kennel or Cattery Operators, Cinema or Theatre Managers, Facilities Managers, Financial Institution Branch Managers and Equipment Hire Managers.
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Registration or licensing may be required.
Requirements for Skills Assessment
This occupation requires a qualification assessed as comparable to the educational
level of an Australian Qualifications Framework (AQF) Diploma or higher, in a field
highly relevant to the nominated occupation.
If the qualification is in a field highly relevant to the occupation, then at least one
year of highly relevant post-qualification employment at an appropriate skill level is
required, completed in the last five years.
If the qualification is not in a highly relevant field, two years of highly relevant
employment at an appropriate skill level is required, completed in the last five years;
this is reduced to one year if there is an additional qualification at AQF Certificate IV
level in a highly relevant field.
If employment is pre-qualification, then three additional years of highly relevant
employment are required. This is in addition to one year of highly relevant
employment within the past five years.
A positive assessment of both qualifications and employment is required for a
positive Skills Assessment Outcome.
AQF Diploma or higher
Highly relevant fields of study include Facilities Management, Asset Management or
Building Services Management.
Facilities Management is the study of managing and maintaining business support services
and building operations.
Qualifications in general management studies (such as an MBA) and general project
management cannot be considered highly relevant.
Facilities Management can be split into ‘hard’ and ‘soft’ facilities management. Hard
facilities management focuses on services relating to a facility’s actual structures and
systems, such as fire safety, plumbing, elevator maintenance, and mechanical and
electrical services. Soft facilities management focuses on non-structural services that
overlap with property management, such as cleaning, pest control, security, and
reception. A Facilities Manager would be expected to competently manage both hard
and soft services.
Highly relevant tasks include (in the context of facilities
management, unless stated otherwise):
managing tenders for contractors
managing, supervising and coordinating the work of contractors
coordinating and planning essential services such as reception, security,
maintenance, mail, archiving, cleaning, catering, waste disposal and recycling
calculating and comparing costs for required facilities management services
planning for future development in line with strategic business objectives
managing change to ensure minimal disruption to company’s business
ensuring compliance with health and safety regulations and legislation
planning space and resource allocation for new or existing premises
coordinating and leading facilities management staff
monitoring service level agreements
responding to emergencies or urgent issues as they arise
The role of Facilities Manager can be both strategic-tactical and operational. The strategictactical aspect deals with informing clients and users of business risk and potential impact of
facilities decisions; the operational aspect deals with compliance and facilities operations.
A company’s facilities may be managed by a single individual or by a facilities management
team, and services may be delivered by dedicated in-house professionals or outsourced
partially or fully to external providers.
Facilities Managers can be found working predominantly for a facilities management provider
or as a direct employee managing a facilities management team internally. Management of
contractors is critical to the role.
This occupation excludes positions that predominantly involve the management of the
provision of only one particular service to a facility or managing one particular relationship.
For example, a position that manages the cleaning contract for a facility but no other
contracts relevant to the facility will not be assessed positively