Liaison Officer - ANZSCO 224912

SOL | State SOL | Employer SOL| Regional

Description
Establishes and facilitates communication between different community groups, organisations and governments.

Skill Level 1

Specialisations
Aboriginal Liaison Officer
Business Liaison Officer
Community Liaison Officer
Disability Liaison Officer
Maori Liaison Adviser (NZ)
Police Liaison Officer

Skills Assessment Authority VETASSESS - Caveats Group B & VETASSESS-FAQ | Your Career | My Future

Caveats Caveat 2, Caveat 9, Caveat 10

Group: 2249 Other Information and Organisation Professionals

Description
This unit group covers Information and Organisation Professionals not elsewhere classified.
It includes Electorate Officers, Liaison Officers, Migration Agents (Aus) / Immigration Consultants (NZ) and Patents Examiners.

Skill Level
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Registration or licensing may be required.

Requirements for Skills Assessment

This occupation requires a qualification assessed as comparable to the education level of an Australian Qualifications Framework (AQF) Bachelor degree or higher degree and in a field highly relevant to the nominated occupation.

In addition to the above, it is essential for applicants to meet the following employment criteria:

• at least one year of post-qualification employment at an appropriate skill level,
• undertaken in the last five years,
• working 20 hours or more per week, and
• highly relevant to the nominated occupation.

If the qualification is not in a highly relevant field, then the applicant must have:

• three years of post-qualification employment experience at an appropriate skill level,
• undertaken in the last five years,
• working 20 hours or more per week, and
• highly relevant to the nominated occupation.

This is reduced to two years if there is an additional qualification at least at AQF Diploma level in a highly relevant field.

If employment has occurred before completion of qualification, then five years of highly relevant employment experience are required in addition to at least one year of highly relevant employment at an appropriate skill level in the last five years.

Please note in order to achieve a successful Skills Assessment Outcome, a positive assessment for both qualifications and employment is required.

*If employment is prior to the completion of the qualification at the required level, an applicant must have at least one year of highly relevant employment at an appropriate skill level within the last five years. The remaining five years of pre-qualifying period may be within the last ten years.

A positive assessment of both qualification level and employment duration is required for a positive Skills Assessment outcome

Qualification
AQF Bachelor degree or higher degree*
Highly relevant major fields of study include:
» Public Relations
» Communications
Alternatively, a qualification which is relevant to
subsequent highly relevant employment. Some
examples are provided below:

Aboriginal Liaison Officer
» Indigenous Studies
» Indigenous Policy and Development
» Social Science
» Social Work
» Aboriginal and Torres Strait Islander Advocacy
Business Liaison Officer
» Business Management
» Communication
» Business
» Policy Studies
Community Liaison Officer
» Social Science
» Social Work
» Community Studies
Disability Liaison Officer
» Disability Studies
» Nursing
» Health Administration
» Social Work

Police Liaison Officer
» Criminal Justice
*This includes qualifications assessed at AQF Bachelor, Master and Doctoral level

Employment information

Liaison Officers generally require excellent communication and negotiation skills.

The role of a Liaison Officer has a purpose beyond establishing and facilitating communication. They represent the employer by interacting directly with other organisations, community groups and individual members of the community by two-way communication to facilitate mutual understanding and/or negotiate agreement in order to achieve some action or purpose of the employer organisation.

 The Liaison Officer has both an external role (reaching out and relating to others) and an internal role (relating to and reporting back to different sections of the employer organisation).

Whilst the description for this occupation focuses on community roles and governmental areas, VETASSESS would not necessarily require that this role be restricted to those areas.

This role could be performed in a range of workplace settings, including the private sector.

A business liaison role is primarily to interact with other organisations to service the business interests of the organisation with the aim to foster the long-term success of the business. This differs from a Business Development role that has the primary purpose of coordinating sales and marketing activities.

A Customer Service role that is only required to provide support and advice to the business’ customers would not be considered as highly relevant to Business Liaison Officer or at the required skill level.

 A liaison officer in the community and welfare sector may work directly with individuals to determine their concerns or needs and take action to facilitate service delivery to them on one hand and provide feedback to the employer organisation about how its services and service delivery might be improved on the other