Retail Supervisor 621511

SOL | State SOL | Employer SOL| Regional

Description

Supervises and coordinates the activities of retail sales workers.

Skill Level  4

Alternative Titles

• Checkout Supervisor
• Sales Department Supervisor

Skills Assessment Authority Your Career

Caveats Not eligible if: Caveat 2  Caveat 10

Group: 6215 Retail Supervisors

Description

supervise and coordinate the activities of retail sales workers.

Tasks

• ensuring that customers receive prompt service and quality goods and services
• responding to customers' inquiries and complaints about goods and services
• planning and preparing work schedules and assigning staff to specific duties
• interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• instructing staff on how to handle difficult and complicated sales procedures
• examining returned goods and deciding on appropriate action
• taking inventory of goods for sale and ordering new stock
• ensuring that goods and services are correctly priced and displayed
• ensuring safety and security procedures are enforced

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. 

In Australia: 
AQF Certificate II or III (ANZSCO Skill Level 4) 

In New Zealand: 
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4) 

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.